Ave Shops TikTok Policy

E-commerce is constantly changing as new trends and selling models become available. Ave is committed to partnering with you through these changes! We’re constantly updating our service and technology in an effort to support whatever selling platform you prefer for your business.

TikTok is becoming an increasingly popular sales channel. Our team has a direct line of communication with TikTok and we’re here to help you navigate the questions and concerns that come along with this new platform.


  1. We added a 2 Hour Order Processing Delay! Previously the shortest time available was 24 hours.
  • Tiktok has a 1 hour cancellation window, so a 2 hour delay on our end allows any cancellations to be processed before your card is charged.
  • Orders do not drop into our shipping queue for fulfillment until they have been charged in Ave Tech. It’s crucial that you either manually process orders ASAP or update to this shorter automated processing time.
  • Remember that our team needs two business days for fulfillment, so if your orders are sitting in Ave Tech for 24-48 hours before charging, your orders will be at high risk for delays and shipping violations.
2. We added a “source” filter in your Ave Tech back office!
  • This allows you to view orders based on their origin (Shopify, TikTok, Aftership, SkuIQ, SILK, etc).
  • We hope this will make it easier to manage and process these more time sensitive orders! It also helps us see sales volume data from various channels so that we can best formulate our technology and growth strategies to support you.
**Important! Unfortunately all CommentSold orders display CommentSold as the source. We aren’t able to differentiate between an app order, website order, TikTok order, etc. We’ve reached out to CS about this and would encourage anyone impacted to add your name to the ticket!


We understand how important timely order fulfillment is for your payouts and shop health.

How long does shipping take?

Fast shipping has always been super important to us! Typically all orders are shipped out within 1-3 business days after payment is received. During higher volume times or after holidays, etc. this window could be longer.

If you need to ensure that an order ships out ASAP (i.e. to meet a TikTok deadline), you can enable expedited processing for an additional fee.


How much does expedited processing cost?

Our expedited processing fees are tiered based on the volume of expedited packages we are shipping for you each month.

You can apply this fee to all orders or just specific ones that you select:

  • Your first 50 orders each month: $2.50/package
  • Orders 51-250 each month: $1.50/package
  • Orders 251-999 each month: $1.25/package
  • Orders 1000 and higher each month: $1/package

Does expedited processing mean that my customers will get their order faster?

Expedited processing refers to the length of time it takes our team to package and ship your order. If you enable this service, your order will get bumped to the front of the line in the warehouse.

Transit times vary depending on the shipping carrier that you select. Carrier and speed preferences for transit can also be adjusted in your Ave Tech account.


  1. Please process TikTok orders and get them into the shipping queue quickly. Either manually or with our 2 hour processing delay. Be sure to select expedited processing!
  2. Please do not send support requests on the status of these orders until the morning of your “Ship Order By” date (Day 3!). This is the same day you receive the email reminder about shipping from TikTok or when you see a red alert in your seller center dashboard under the “action needed” tab.
  3. When reaching out to support, please provide us with the Shop Order # or Ave Tech order # (not a TikTok order #!), so that we can quickly locate the info that you need.
  4. Ave Tech credits will only be issued in the event that an order exceeds the 7 day “Auto-Cancel Date” found on your TikTok order. We will ask for proof of that cancel date prior to issuing credits. This only applies to orders that have been in our shipping queue for 7 days. If your orders are on a 24-72 hour hold for a portion of that time, we cannot apply credit for those orders.


  • It goes without saying but we ask all of you to treat our team with kindness and respect. We are here to serve you and continue to make this a platform a success for you. We appreciate your grace and kindness related to all things TikTok.